“The Company”, “we”, “our” or “us” refers to Global Fashion House. “The Website” or “our Website” refers to www.globalfashionhouseshop.com.au. ZW Family Pty Ltd T/A Global Fashion House, having ABN 78600268862. Our head office is located at 88-92 Cooper St, Surry Hills, NSW 2010, Australia.
We are committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.aoic.gov.au.
Personal Information That We Collect
Data Collected Automatically by Our IT System:
Each time you visit our Website, certain information provided by your device will automatically be recorded and saved. The types of information provided by your device will depend upon your device’s operating system and settings. This information includes:
- IP address;
- Hardware and software details;
- Pages you have visited;
- Links you have clicked on;
- Content you have viewed; and
- Time spent viewing the content.
Data Which You Provided Voluntarily
The following data may also be collected when you visit, access or browse our Website and/or choose to perform certain functions allowed for on our Website:
- First and last name;
- Date of birth;
- Email address;
- Phone number;
- Billing and delivery address;
- Your business name;
- Your business address;
- Your ABN; and
- Auto fill data.
Use of Your Personal Information
When you register for an account with us, we collect your name, email address, password, business name, business address, billing and delivery addresses to provide our services to you and ensure that we can recognise you on return visits.
When you make a purchase with us, we collect your name, email address, phone number, address, business name, business address, ABN and billing and shipping address to fulfil the orders you make via our Website and to form a contract with you.
When you contact us for customer support, we collect your name, email address, password, phone number and address and your contact history with us to provide you with our personalised customer services. We may also collect additional information to assist us resolving any queries which may arise relating to your order, delivery, payment, marketing, the Website or any other queries you may have.
We use your order history to produce aggregated statistical reports for our own analysis provided that the result of such reports does not identify you.
We also use the information collected for marketing and advertising purposes. When you register an account with Global Fashion House, our IT system automatically saves your email address and phone number into our database. Where you have signed up for our mailing list, we will use your personal information to occasionally send you marketing communications via email or SMS.
You may unsubscribe at any time from our marketing communications by click on the unsubscribe option at the bottom of the promotional emails that are sent to you or reply STOP via SMS to the SMS received.
Third Party Service Providers for Business Purposes
User Behaviour Information
User behaviour analysis is important to the operation of our Website and our business and to the provision of services. We use third party platforms such as Google Analytics on our Website to collect user browsing data and create reports that provide insights into our business. This third party service collect and process information about your browsing behaviour on our Website including your IP address, device type, cookie identifiers, data about how you came to the Website, date and time of your visit, pages you visited, links you clicked on, products you viewed or searched for, and time spent on the content.
We advise that when you make a payment on our Website, you are engaging with a third party payment service provider and not Global Fashion House. Although it may appear to you that the checkout page is part of our Website, you are redirected to the payment provider at check out. This service is not governed or controlled by Global Fashion House. Neither do we obtain your banking information when you make a purchase.
You must ensure that the payment service providers which you use are reputable entities which are regulated by the Australian Reserve Bank's Payments System Board (PSB). PSB is an entity under the Reserve Bank of Australia and is responsible for controlling risk and promoting the safety and efficiency of the payments system. PSB’s responsibilities and powers are set out in the Payment Systems (Regulation) Act 1998 and the Payment Systems and Netting Act 1998.
In order to fulfil the orders you make on our Website, we will need to share order details with the courier companies that we engage with for the delivery of your orders. They will need to have access to some of your information in order to provide the delivery service to you. These include your order information, you name, contact numbers and delivery address.
We use the following types of cookies on our Website:
Functional cookies are used to remember the selections you make on our Website so that your selections are saved for your next visits. These selections include search parameters such as colour or product lines;
Analytical cookies are used to collect information on how your use our Website and highlight areas we can improve such as navigation and shopping experience. These cookies collect data on how you access our Website, including how you arrive at out website, the content you access and the length of your visit on our Website; and
Targeting cookies are used to collect data about your browsing habits and shopping preferences on our Website. These cookies enable us to personalise for you the information you see on our Website.
Use of Website by Persons Under 18 Years of Age
The Website and services provided by Global Fashion House are not intended to be used by children. You must be 18 years of age in order to use our services. We never intend to collect or use personal data from children under 18 years of age. If we discover we have collected information from children under 18 years of age, we will immediately delete it. If a child under 18 years of age has provided us with personal data, their parent or guardian may contact us in this regard.
Share of Your Information
Information Provided to Us by Website Service Provider
In order to provide services to us, our website service provider must collect information about our business. They may use third-party tool to exact, gather and compile data from hosted databases to an additional database to try and better understand user behaviours and improve services they provide. They may from time to time share with us data they compile in report forms. This is an inevitable part of e-commerce and online shopping. This however will not compromise the confidentiality of your personal information.
Sharing Your Personal Information with The Government and Government Agencies
Global Fashion House must comply with legal requests from relevant authorities and may be required to assist various authorities and government agencies, whether as a result of law, court order or any other legal actions, and in doing so will have to share your personal information as requested and/or ordered.
Where we consider it appropriate, and to the extent permitted by law or court order, we will attempt to notify you of these legal requests.
Protection of Your Personal Data
Keeping your personal information secure is very important to us. We take a number of reasonable steps to try to protect the personal information that you provided to us. These include using the strongest available browser encryption, storing our data on servers in secure facilities, and requiring you to establish a unique username and strong password to access your account on our Website.
We will take reasonable precautions to protect you and your personal information, however the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our website. We advise that any such transmission is at your own risk.
Storage of Your Personal Data
We process and store your personal data as long as you have a registered account with us and until the purposes for which the data is collected have been achieved. After you have ended your use of our services, we may store your information in an aggregated and anonymised format.
You Can Ask Us To Manage Your Personal Information
If you have questions or concerns regarding how your personal data is collected and stored, or would like to review, make changes to or completely remove your personal data from our database, you may contact us at any time at firstname.lastname@example.org.
When granting access to make changes to your personal data, we must verify your identity to better safeguard your personal information.