Global Fashion House does not accept returns due to a change of mind. You may request a refund or store credit if you believe the product you have received is faulty.
Global Fashion House exercises quality control procedures during the manufacturing process, to ensure that all our products meet our quality standards. Occasionally, product faults can still occur and may remain unnoticed.
If you happen to receive a faulty product, you may request a store credit or refund within 5 business days of your order receipt. Hence, we strongly advise that you thoroughly check all items in your order upon receipt. Return requests will not be accepted after 5 days of you receiving your order.
All return requests must be approved by Global Fashion House to ensure the garment hasn’t been damaged in customer care. We reserve the right to refuse any returns if they are not of a manufacturing fault and/or if the product is deemed to have been damaged under the customer's care, for which Global Fashion House holds no responsibility.
Please note, that we maintain the right to replace or repair faulty products where possible.
For your return request to be approved, faulty items must meet the following criteria:
To request a return, please complete the form by clicking here.
When completing the form, please ensure you attach clear full view images of the fault. Packaging and swing tags must be visible and readable in the same images.
If the return items do not meet the criteria stated above, Global Fashion House maintains the right to deny your return.
Please note, that if the images submitted for the return request are inadequate, we will not be able to process your return. It is crucial that you provide us with clear images and information.
Once your return request has been approved, you may ship the product back to us. Please note, returns must be shipped within 14 days after the return request has been approved.
All returns for online orders placed with a click-and-collect option must also be shipped to us via Post or courier, with tracking details. You agree that you will provide us with the tracking number and carrier details. You acknowledge that we will not accept in-person returns at our Sydney warehouse or our Sydney showrooms.
In the parcel with the goods you are returning, please include any printed tax invoices/packing slip you received with your order. It is your responsibility to ensure the parcel is packed adequately to avoid any potential damage and sealed with a shipping label.
If the items you returned sustain any further damage, we will cancel your return request. Returned items must be in their original packaging, in their original condition, with original swing tags and labels attached.
Please allow 5 business days for us to review and approve the return. We will be in touch via email once your return request has been approved. Global Fashion House holds no responsibility for any loss or damage to parcels returned to us and is unable to process returns that are damaged or lost. If your return request has been approved, please allow at least 7 business days to process the refund or issue a store credit.