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Terms of Service

Terms & Conditions

Global Fashion House is an Australian online fashion wholesale platform that trades under 5 brands - White Closet, Paper Heart, Ebby and I, Label Of Love, All that Glitters. At Global Fashion House, our mission is to provide you with an efficient and satisfactory online wholesale buying experience.

Global Fashion House is a trading name of  ZW Family Pty Ltd T/A Global Fashion House, having ABN 78600268862. ZW Family Pty Ltd is a company incorporated in Australia. Our registered address is 88 – 92 Cooper Street Surry Hills NSW 2010, Australia.

The terms and conditions on this page set out the legal terms that apply to your use of our website, any of its sub-domains and any social media accounts owned and operated by us or on our behalf and the other services that we provide (the “Services”). Please read these terms and conditions carefully and make sure you understand them before using the Services.

By accessing or using the Services (including but not limited to the use of our website, email enquiries and order placement), you agree to be bound by these terms and conditions set out herein regardless of your means of access. By purchasing from us, you are entering a legally binding contract between yourself as a customer and Global Fashion House.

To provide services to you, we must collect your business, personal and payment information, including your business name, principal place of business, ABN/ACN, contact person’s full name, phone number, e-mail address and any other requested information.

By engaging with Global Fashion House, you consent to the use of your data as described in our Privacy Policy. You can view our privacy policy here.

Applicable Law

These terms and conditions are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction in New South Wales, Australia.

Placing an Order

Global Fashion House website operates as a wholesale retailer only. We provide service to you through the website: www.globalfashionhouseshop.com.au (“Website”). To use our services and to make purchase on the Website you will need to register for an account. When you register, you are required to provide information about your business that is truth, accurate, current and complete in all respects. To create an account, simply click on the Customer Registration button and fill in your company details. Please note that you must accept our terms and conditions in order to proceed. Your account request will then be reviewed and approved by Global Fashion House or an engaged agent after you submit the request. We have implemented this process to offer our customers exclusivity with our stock and ensure there is no conflict of interest.

All orders are subject to acceptance and availability. When you place an order, you are making an offer to purchase the item from our Website under our terms and conditions. When you place an order, you will receive a notification confirming receipt of your order. This notification is only an acknowledgement for information purposes and does not constitute acceptance of your order. A contract will be formed when we send you a notification confirming that the products have been dispatched.

Payment

To use our Services and to place an order you must be over 18 years of age and possess a valid credit/debit card (Visa or MasterCard) or Shop Pay. Global Fashion House reserves the right to cancel orders any time at our own discretion including those considered as fraudulent or non-compliant with these terms and conditions.

Order Fulfilment

Due to high stock turn-over, there may be a case where we cannot fulfil your order. In such a case, our customer care team will be in touch with you as soon as possible to suggest alternative solutions. If you are unsatisfied with substitute style offered, you may cancel your order. In the event of cancellation, we will provide you with a store credit (with an expiry date) or process a refund for the unfulfilled item(s) through your original payment method.

Order Process and Dispatch

All online orders are processed at our Sydney warehouse located at 126 Kippax St, Surry Hills, NSW, 2010. Please allow 1-2 business days for your order to be processed and dispatched. once your order has been dispatched, a dispatch confirmation with the delivery tracking number will be issued to you.

Please note that we are no longer responsible for any missed or damaged packages sustained in transit or delays in delivery after your order is dispatched.

Delivery

All online deliveries will be facilitated by 3rd party shipping carriers to the address nominated by you at checkout. Please note that you are required to sign for the delivery as we are unable to leave your order unattended or in a safe place.

If no one is available to accept your shipment at the delivery address, your order will be taken to a post office in your area for you to collect. For more information on delivery click here.

Click and Collect

Click and collect is available at our Sydney warehouse, for NSW customers only. Please allow 24 hours for your order to be processed. You will receive a notification when your order is ready for collection. Our warehouse is located at 126 Kippax St, Surry Hills, NSW, 2010.

Please note that you cannot return click and collect orders to our warehouse or showroom in person. All returns must be sent and returned by Post or Courier with the tracking number provided to Global Fashion House.

How Product Appears Online

While we always aim to display as accurately as possible the textures and colours of our products that appear on our Website, product images may appear differently to the factual attributes of the garment depending on your device and display setting. We cannot guarantee that your device’s display of any textures and colours will be accurate. Please note that we are unable to process return requests due to complaints of slight colour differences between online display and physical garment appearance. We strongly encourage you to read thoroughly product description before placing an order. If you are unsure about colour variation or any details of the garment, please contact our customer care team at hello@globalfashionhouseshop.com.au.

Pricing Policy

All prices shown on the Website are in Australian dollars (AUD $) unless currency has been changed via browser settings on your device. All transactions are made in Australian dollars. If a transaction is not processed in Australian dollars, Global Fashion House will not be responsible for any exchanges in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.

All prices and offers are listed exclusive of the Australian goods and services tax (“GST”) payable under the A New Tax System (Goods and Services Tax) Act 1999 and exclusive of shipping cost. GST and Shipping costs are shown separately at checkout and shipping costs will be calculated based on the shipping address and product type.

Order Cancellation 

Order cancellation can only be processed in the event where Global Fashion House is unable to fulfil your order. We do not offer order cancellations due to a change of mind. If you happened to confirm a transaction by accident, please contact our customer service immediately and in any event within 2 hours, failing which the confirmation will be taken to be correct and acted upon.

Return Policy

Global Fashion House does not accept returns due to a change of mind. You may request a refund or store credit if you believe you have received a faulty product. While we do our best to ensure all products meet quality standards, it may happen that some of them have product faults. If you receive an item in flawed or damaged condition, you may request a refund or store credit within 5 business days from the day your order is delivered, subject to Global Fashion House’s approval. As such, we strongly advise that you inspect conditions of all items thoroughly upon receipt.

Return requests made beyond 5 business days from which the order is delivered will not be accepted. All return requests are subject to Global Fashion House’s approval to ensure the items are in the same original condition. We reserve the right to refuse returns that are not of a manufacturing fault and/or if the product is deemed to have been damaged under customer care. Please note that we reserve the right to replace or repair faulty products where possible.

For your return request to be approved, faulty items must meet the following criteria:

  • Items must be returned in their original condition, with labels and swing tags attached and the original packaging included.
  • Items must be unworn, unused, unwashed, free from odour, makeup and stains.

To request a return, please complete the form by clicking here/ or email us on hello@globalfashionhouseshop.com.au and include the following details in your enquiry:

  • purchase date,
  • order/invoice number,
  • style code,
  • colour,
  • size ratio,
  • full description of the garment fault
  • item photo with flawed condition, packaging and swing tags visible and readable in the same images.

If the items you wish to return do not meet the criteria above, Global Fashion House reserves the right to refuse your return request. We will not be able to process your return if the item photos submitted are inadequate. It is important that you provide us with clear and adequate images as required.

Once your return request has been approved, we will advise instructions on how to return the goods. Any shipping charges for returns will be at your own expense. Returns must be shipped within 14 days after the return request has been approved.

Please note that items cannot be returned to our warehouse or showroom in person, they must be returned to us via post or courier services including click and collect orders.

Please make sure to send the items in an appropriately-sized parcel, preferably in the original box. Please include a copy of the tax invoices/packing slip issued to you by Global Fashion House in the return parcel. It is your responsibility to ensure the parcel is packed and sealed adequately to avoid any potential damage in transit. If the returned items sustain damage in transit, we will not be able to issue a refund to you. Global Fashion House shall not be responsible for any loss or damage to parcels returned.

Please allow 5 business days for us to review and approve the return request. We will notify you by email once your return request has been approved. Please allow at least 7 business days for us to process the refund or issue store credit.

Store Credit

Global Fashion House will issue a store credit if your return request has been approved or if we are unable to fulfil your order. For more information on order fulfilment please click here.

Please allow 7 business days for your store credit to be processed. You will receive a notification once your store credit has been issued to your account. You may redeem your store credit by logging into your account on our website. All store credit issued by Global Fashion House can only be used on our website - www.globalfashionhouseshop.com.au.

Store credit is applied towards the payment before any other form of payments. Any excess store credit may be used for subsequent orders depending upon the terms and conditions of the store credit. Any balance remaining on the order after applying the store credit in your account, need to be paid off using other payment methods outlined in the payment methods section above.

Your Personal Information

You must provide us with correct, up-to-date and complete information to engage with our Services (services including but not limited to the use of our website - www.globalfashionhouse.com.au). Such information must include your full name, your store/business name, store address, ABN, your contact details (including email address) and your delivery address. You agree that you may be contacted by our customer care department. You agree that upon creating an account on our website your phone number and email address will be added to our database and you will be receiving marketing materials and promotion alerts via text or email. Please review our Privacy Policy for further information on how your personal information is being used to facilitate our services. Please note, it is solely your responsibility to maintain the confidentiality of your account login details and password on our website. You agree that you hold responsibility for all activities that occur within your account. Should you notice unusual activity within your account, please contact us immediately. We strongly encourage you to change your account password regularly. Please note, Global Fashion House reserves the right to refuse you access to Our Website at our sole discretion.

Your Email Address

You confirm that the email used to create your account does not interfere with the rights of any third party and has not been used for any unlawful purposes. Global Fashion House reserves the right to suspend accounts linked to the email addresses we believe are interfering with the rights of any third party or being used for any unlawful purposes. That being the case, you agree to indemnify us for any claim or demand that may arise at your end/out of your selection.

By engaging with our Services, you agree that you will not raise any claim or seek compensation against Global Fashion House in the event that we are ordered or required by a court or judicial authority, to cease from using or permitting the use of a particular domain name as part of a name or email address.

Technical Issues

While we provide continuous access to our Website, technique difficulties may arise from time to time. To the extent permitted by law, we will not be liable to you for any disruption which may arise in your purchase, web-browsing or enquiry submission.

Your Conduct

You acknowledge and agree that any violation or attempt to violate, any conduct by you to cause or is likely to cause disruption or damage to the Website or access to it, is unlawful and may result in criminal prosecution. You must not use the Website in any way that breaches any applicable laws or regulations.

Stockist Policy

By accepting our terms and conditions to become a stockist with us, you agree to exclusively sell our products through your shopfront and/or online store. To maintain fairness and equality among our stockists you cannot sell our products at market stalls and pop-up events.

Disclaimers

Global Fashion House reserves the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

Global Fashion House takes utmost care in publishing content on our website, however, there may be typographical mistakes due to human error. We make no guarantee that any or all features of the Website will work or displace the same on any particular device.

Global Fashion House makes no warranty and representation unless expressly made herein. To the fullest extent permitted by law, Global Fashion House disclaims all warranties, express or implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose other than that for which the Goods are commonly used. We make no warranties or representations about the accuracy or completeness of any content on our Website or any content on our social media accounts. We will assume no liability or responsibility for any errors, mistakes, or inaccuracies of content, any unauthorised access to or use of our secure servers and/or any and all personal and financial information stored therein, and for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via our Website and/or social media accounts. Global Fashion House assumes no liability or responsibility for lost profits or for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with your use of our Services, Website and/or purchase of our products, regardless of the type of claim.

In the event Global Fashion House is found liable, Global Fashion House’s liability to you for any cause whatsoever and regardless of the form of the action, will be limited to the maximum extent permitted by law, the amount you paid to Global Fashion House, if any, for the goods and products provided by us.

You acknowledge and agree that our website may display content unrelated to Global Fashion House and our services. You agree that we hold no responsibility in managing this content nor the result of your engagement with it.

Content and Intellectual Property Rights

You acknowledge and agree that we are the owner of all intellectual property rights on our Website and its content, including but not limited to images, graphics, logos, icons, text, video/audio clips, data, digital downloads and software. We reserve the right to defend and protect our intellectual property and copy rights in all jurisdictions.

You must not copy, publish, transfer, modify, transmit, sell or reproduce, distribute, create derivative works from, perform, display or exploit any of the Global Fashion House content, in whole or in part. You must not use our logos, trademarks or name or any other content from our website on any digital platform or printed materials.

Global Fashion House stockists may download our content strictly to facilitate the trade of stock purchased from Global Fashion House. You agree that such content can only be used for the duration of stock availability and the purposes of marketing sale of such stock only and are not to be stored on any device or digital cloud once this stock is no longer available. You agree to always credit Global Fashion House for the content downloaded from our platforms and not to claim any rights to such content nor to register it as your intellectual properties, design, or property nor to make a claim of any right over such items, images, or property.

You agree to maintain all copyright of Global Fashion House content should you download a copy of our content strictly in relation to stock purchased from Global Fashion House for your business trade use only. You agree to give Global Fashion House credit for any content you may display for your business trade only. You agree not to store any significant portion of our content on any electronic device.

By engaging with Global Fashion House you agree that any public images you display featuring our garments can be used on any of our social media platforms. You agree not to pursue any copyright action against Global Fashion House for the use of these images on our website or in any of our marketing communications such as emails and/or texts.

You acknowledge that Global Fashion House digital content is for general information purposes only. We do not endorse any third-party products or services mentioned on our Website. You acknowledge that the use of any information or visual content on our Website is entirely at the user's own risk.

Limitation of Liability

Global Fashion House and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Services and Website to the full extent permitted at law.

Indemnity

Except where prohibited by law, by using this Website and our Services you indemnify and hold harmless Global Fashion House and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Website or your violation of these terms and conditions.

Miscellaneous Terms

Our preferred method of communication is via email. You agree that all email communications with Global Fashion House are legally binding. In the event of Global Fashion House providing you with the services free of charge, these services are not to be associated with any other services for which we are obliged to charge. You acknowledge that there is no contractual or other obligation upon us in respect of those.

Nothing in these terms and conditions or on our Website shall confer on any third party any benefit or obligation.

If any provision of these terms and conditions is at any time held to be void, invalid or unenforceable, the void, invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the provisions. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

No waiver by us - if you breach these terms and conditions and we take no action, or if we delay in taking action against you, that shall not be interpreted as a waiver of our rights and we will still be entitled to use our rights and remedies.

In the event of a dispute arising out of or in connection with these terms and conditions or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Global Fashion House is not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.